What It Is

Cancellation rate measures how often patients cancel or no-show their appointments. This includes same-day cancellations, late cancellations, and last-minute changes that disrupt your sch...

Hygiene Reappoint Rate: Why It Matters & How to Improve It

When it comes to the health of your dental practice, your hygiene reappoint rate is one metric you can’t afford to overlook. A strong hygien...

 When it comes to case acceptance, most of the time when a patient says, “I’ll think about it,” it’s not about money — it’s about meaning.They don’t fully understand what’s happening in their mouth or...

 What It Is

Pending treatment refers to diagnosed procedures that have not yet been scheduled or completed. These are the patients who said, “I’ll think about it,” “I’ll call when I know my schedu...

Is your dental office schedule looking a little sparse? You've told your team to get busy filling it, but they keep telling you there's just "nothing to schedule." Before you jump to conclusions about...

Often lost patients aren’t lost forever. Many have not went to another dentist, or left town. They just simply haven't scheduled, and no one from the team has reached out to prompt them to do so.

Wha...

New patients are a hot topic in every dental office. They keep your schedule full, your production steady, and your business growing. While it’s natural to lose some patients over time—whether they mo...

When it comes to running a profitable dental practice, cash flow is everything. Even if your production and current collections look strong, if your Accounts Receivable (A/R) are overdue from poor col...

 If production is the heartbeat of your practice, then collections are the lifeblood. A strong production number means very little if you’re not actually collecting what you produce. That’s why collec...

In this blog series, we’re diving into metrics—also known as key performance indicators (KPIs). These numbers are essential for running a smooth, profitable dental practice. Too often, offices don’t t...

If you’re a dentist who owns your practice, here’s a quick test I want you to try today: go to your website and send a message through your online portal. In that message, include a specific instructi...

Every dental office wants new patients walking through the door. But here’s the truth: before you spend time, energy, and money chasing new patients, you need to make sure your current ones are happy ...