Cancellations are one of the biggest sources of chaos in dental practices today. They disrupt schedules, drain revenue, frustrate teams, and create unnecessary stress. While many practices accept canc...

Many dental practices hold regular team meetings. The team shows up, issues are discussed, everyone agrees there is a problem, and a solution is talked through. Then the meeting ends—and nothing chang...

Many dental practices focus heavily on getting new patients in the door—running ads, improving SEO, boosting Google reviews and ranking, and investing in marketing. But there is a critical metric that...

Why it Matters

Online reviews have become one of the most influential factors in how patients choose a dental practice. While there are many platforms where reviews can be collected, Google remains t...

When dentists think about overhead, they often jump straight to the obvious costs: supplies, lab bills, equipment, or the rising cost of doing business. And while those matter, we can only control the...

Why It Matters

Cancellations affect far more than the day’s schedule — they impact the entire health of the practice.

1. Production Loss & Schedule Gaps

Every cancellation creates unused chair time...

When it comes to the health of your dental practice, your hygiene reappoint rate is one metric you can’t afford to overlook. A strong hygiene program is the backbone of predictable production, consist...

When it comes to case acceptance, most of the time when a patient says, “I’ll think about it,” it’s not about money — it’s about meaning.They don’t fully understand what’s happening in their mouth or ...

What It Is

Pending treatment refers to diagnosed procedures that have not yet been scheduled or completed. These are the patients who said, “I’ll think about it,” “I’ll call when I know my schedule,”...

Is your dental office schedule looking a little sparse? You've told your team to get busy filling it, but they keep telling you there's just "nothing to schedule." Before you jump to conclusions about...

Often lost patients aren’t lost forever. Many have not went to another dentist, or left town. They just simply haven't scheduled, and no one from the team has reached out to prompt them to do so.

Wha...

New patients are a hot topic in every dental office. They keep your schedule full, your production steady, and your business growing. While it’s natural to lose some patients over time—whether they mo...